1. About Us

These Terms & Conditions apply to the website and services provided and operated by Haus of Gray Pty Ltd (ABN 89 694 962 448) trading as Haus of Gray (“Haus of Gray”, “we”, “us”, “our”).

Registered Address:
76 Crowley Street, Zillmere QLD 4034
Email: studio@hausofgray.com.au

By accessing this website or engaging our services, you agree to be bound by these Terms.

 

PART A – WEBSITE TERMS OF USE

2. Website Use

2.1 This website provides general information about our interior design, styling and property staging services.

2.2 The content on this website is for general information only and does not constitute a binding offer or contractual agreement.

2.3 We may amend these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

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3. Intellectual Property

3.1 All content on this website, including text, images, styling concepts, layouts, branding, and design concepts, is the property of Haus of Gray unless otherwise stated.

3.2 You may not reproduce, copy, modify, distribute or exploit any content without prior written consent.

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4. Accuracy of Information

4.1 We make reasonable efforts to ensure information is accurate at the time of publication.

4.2 We do not guarantee that website content is complete, current or error-free.

4.3 Property images displayed may not reflect final styling outcomes due to property condition, lighting, photography or client selections.

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5. Third-Party Links

5.1 Our website may contain links to third-party websites.

5.2 We are not responsible for the content, policies, or practices of third-party sites.

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6. Limitation of Website Liability

To the extent permitted by law:

• We are not liable for any loss arising from use of this website
• We do not guarantee uninterrupted website access
• We are not responsible for viruses or system interference

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PART B – SERVICE TERMS (INTERIOR DESIGN & STAGING)

7. Engagement of Services

7.1 A binding agreement is formed when:

• A quote is accepted in writing, or
• Deposit is made

7.2 Quotes are valid for 14 days unless otherwise stated.

7.3 Pricing may vary if property conditions differ from those originally disclosed.

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PROPERTY STAGING & FURNITURE HIRE TERMS 

8. Payment Terms 

8.1 Full payment is required prior to installation unless agreed otherwise in writing.

8.2 Installations will not proceed without cleared funds.

8.3 Late payments may incur interest and recovery costs.

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9. Hire Period

9.1 The standard hire period is six (6) weeks from installation unless stated otherwise.

9.2 Hire extensions are available and charged on a 2-weekly basis if no de-install date has been confirmed. If a de-install date is confirmed, we will offer a single-week extension up until that date.

9.3 If access is not available for collection, weekly hire charges continue automatically.

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10. Ownership of Goods

10.1 All furniture, artwork, décor and styling items remain the property of Haus of Gray at all times.

10.2 No ownership rights transfer to the Client under any circumstances.

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11. Client Responsibility & Risk

11.1 The Client is responsible for the safekeeping of all Goods during the hire period.

11.2 The Client is liable for:

• Theft
• Loss
• Damage (excluding fair wear and tear)
• Misuse or negligent handling

11.3 Damaged or missing items will be charged at full replacement value.

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12. Access & Property Conditions

12.1 The Client must ensure safe and clear access at installation and collection.

12.2 Additional labour charges may apply if:

• Access is obstructed
• Property is unsafe
• Install is delayed due to site conditions

12.3 We reserve the right to refuse installation if conditions are unsafe for our workers.

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13. Insurance

​13.1 Haus of Gray maintains insurance coverage for its own furniture, furnishings, and styling items while on site.

13.2 The Client is responsible for ensuring their property is adequately insured, including for any damage to the property or third-party liability arising during the staging period.

13.3 The Client is responsible for the security of the property and any staged goods within it. This includes ensuring the property is locked, secured, and not left accessible to unauthorised persons.

13.4 Haus of Gray is not liable for any loss, theft, or damage to staged goods caused by third parties, including but not limited to tenants, agents, prospective buyers, or unauthorised access to the property.

13.5 Where loss or damage to staged goods occurs due to negligence, misuse, or failure to secure the property, Haus of Gray reserves the right to recover costs from the Client.

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14. Cancellation Policy

14.1 Cancellations within 48 hours of installation may incur cancellation fees.

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15. Design Advice

15.1 Design recommendations are based on professional opinion and the client's brief.

15.2 We do not guarantee:

• Property sale price
• Time on market
• Financial performance

15.3 Clients are responsible for confirming dimensions, structural compliance and contractor suitability.

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16. Procurement

16.1 Where we procure items on behalf of a client, supplier terms and conditions may apply.

16.2 Delivery timelines are subject to supplier availability.

16.3 We are not responsible for manufacturing defects or supplier delays.

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GENERAL LEGAL PROVISIONS

17. Limitation of Liability

To the maximum extent permitted by law:

17.1 We exclude liability for indirect or consequential loss including:

• Loss of profit
• Loss of opportunity
• Loss of reputation

17.2 Our total liability is limited to the amount paid for the relevant service.

17.3 Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

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18. Force Majeure

We are not liable for delay or failure to perform services due to events beyond reasonable control including:

• Natural disasters
• Supply chain disruption
• Government restrictions
• Industrial action

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19. Photography & Marketing (Staging & Interior Design and Styling Services)

Unless otherwise agreed in writing prior to installation, Haus of Gray may photograph properties for marketing and portfolio use.

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20. Governing Law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the exclusive jurisdiction of the courts of Queensland.

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21. Severability

If any provision is invalid or unenforceable, the remaining provisions remain in full force.

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22. Settlement Dates

If the settlement date is not properly disclosed to allow for the collection of goods, the total cost of the lost goods within the property will be passed on to the agent, and/or client for full cost payment to Haus of Gray. 

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23. Pets 

Furniture is inspected prior to and following installation; any damages caused by pets will be charged to the client in full. 

Where pets will be present and living with the installed furniture for the duration of the campaign, i.e., partial staging, a refundable bond may be charged by Haus of Gray. 

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24. Photography Services 

Haus of Gray retains full copyright ownership of all imagery and content produced.

Clients are granted non-exclusive, perpetual usage rights for marketing, advertising, and internal business use. Clients may not claim ownership of the content or resell/license it to third parties without prior written approval from Haus of Gray. Haus of Gray may use created content for its own marketing purposes unless agreed otherwise in writing. 

Haus of Gray does not stipulate a timeframe in which the photos are delivered. 

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If you have any questions regarding these terms and conditions, please reach out to the following contact:

Contact: Admin

Subject: Terms and Conditions

Email: studio@hausofgray.com.au